Shipping policy

Order Processing

  • Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays).

  • You’ll receive a confirmation email after checkout and another email with tracking once your order ships.

  • Pre-orders and made-to-order items have different timelines (see Pre-Orders below).

Order Tracking

Once your order ships, we’ll email you a tracking link. You can also view tracking in your Order Status page or your Shopify account (if you created one).

Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, taxes, and fees imposed by the destination country.

  • These charges are not included in item price or shipping at checkout (Incoterms: DDU/DAP unless otherwise stated).

  • The recipient is responsible for paying any charges once the parcel arrives.

  • Refusing to pay duties may result in the parcel being returned or destroyed by customs; refunds (if any) will exclude shipping and any non-recoverable fees.

Address Accuracy & Changes

Please ensure your shipping address is correct at checkout.

  • If you need to change your address, contact us immediately at admin@somarg.com with your order number.

  • We can’t guarantee changes after dispatch. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

Undeliverable / Failed Delivery

If a carrier returns a parcel as undeliverable (e.g., refused, uncollected, wrong address):

  • We’ll contact you to reship (additional postage will apply), or

  • Refund the item price minus original shipping and any return fees (if the item arrives back in sellable condition).

Lost, Delayed, or Damaged Parcels

  • If tracking shows delivered but you can’t locate the parcel, please check with household members, neighbours, and your local delivery office first.

  • For lost shipments (no tracking updates beyond carrier investigation window), contact us within 7 days of the last scan.

  • If your order arrives damaged, keep all packaging and email photos of the item and box within 7 days so we can file a claim and assist with a replacement or refund.

Shipping Restrictions

  • We currently do/do not ship to PO Boxes, APO/FPO, parcel lockers.

  • Certain items may be restricted by local laws or carrier rules (e.g., aerosols, batteries).

Split Shipments

Orders with multiple items may ship in separate parcels at no extra cost. You’ll receive tracking for each shipment.

Pre-Orders / Made-to-Order

Pre-order items display an estimated dispatch window on the product page. Your card is charged at checkout to reserve inventory. If the timeline changes by more than 14 days, we’ll notify you via email.

Holiday & Peak Season

During sale events or holidays, processing and delivery may take longer than usual. We’ll always do our best to keep you updated.